Frequently Asked Questions

At Cell Medics, we repair a wide range of smartphones and tablets, including Samsung, Apple, Google, and other popular brands.

Yes, we are a Samsung Authorized Service Centre. Our technicians receive ongoing training from Samsung GSPN, ensuring they are equipped with the latest knowledge and skills to expertly repair Samsung devices.

Yes, as an Apple Independent Repair Provider (IRP), we purchase Genuine Parts directly from Apple, using OEM parts to maintain the highest quality standards for all Apple device repairs.

We use only OEM (Original Equipment Manufacturer) parts for all repairs to ensure the best performance and longevity for your device.

Our technicians have extensive experience repairing a wide variety of mobile devices. They receive ongoing training to stay updated with the latest technology and device hardware launches.

We accept both walk-ins and scheduled appointments. However, booking an appointment can help reduce wait times.

Yes, we offer franchise opportunities for individuals interested in joining the Cell Medics family. If you are passionate about the mobile repair industry and want to be a part of a growing business, we’d love to hear from you. Please reach out to marc@cellmedics.ca for more information on how to get started with a Cell Medics franchise.

In addition to repairs and the buyback program, we also provide professional advice on device maintenance and offer accessories to enhance your device’s performance and protection.

Repair times vary depending on the type of issue and device model. Most common repairs, like screen replacements or battery changes, are completed the same day. We strive to provide fast and efficient service without compromising on quality.

Yes, as an Apple Independent Repair Provider (IRP), we purchase Genuine Parts directly from Apple, using OEM parts to maintain the highest quality standards for all Apple device repairs.

We specialize in smartphone repairs for all major brands, and we're authorized repair partners for Samsung and Google. We also handle tablet repairs for select models.

Yes, we offer loaner phones for repairs. A 100% refundable deposit is required for all loaner devices, and the deposit is refunded once the loaner device is returned.

Yes, we offer comprehensive water damage repair services. Success depends on the extent of the damage and how quickly you bring in the device.

Yes, we are a Samsung Authorized Service Centre. Our technicians receive ongoing training from Samsung GSPN, ensuring they are equipped with the latest knowledge and skills to expertly repair Samsung devices.

We accept all major credit cards, cash, and select mobile payment methods.

Our retail and walk-in location is on 130th Ave SE, right next to Starbucks. Our head office is located near Deerfoot City in Calgary, AB, where we also conduct training sessions and other operational activities.

You can contact us by phone, email, or by visiting our facility. Check out our Contact Us page for more details.

"Certified Pre-Owned" (CPO) devices are gently used smartphones that have undergone a thorough inspection, testing, and professional refurbishment by our expert technicians. These devices meet strict quality standards and include a one-year warranty for peace of mind.

While both CPO and refurbished devices have been used and restored, Certified Pre-Owned devices are typically held to higher standards, often involving more rigorous testing, guaranteed use of original or high-quality parts, and a certification process that ensures reliability and performance. Refurbished devices may vary in quality depending on where they were restored and may not always come with the same level of warranty or assurance.

Absolutely! We provide a 12-month warranty covering parts and labor. If you experience any technical issues during this period, we’ll repair or replace the device at no cost to you (terms apply).

All certified pre-owned devices do not include accessories. Upgrade your Certified Pre-Owned (CPO) device with a premium accessory kit for just $50.00. Each kit includes a cable, charging block, screen protector, and case—everything you need to keep your device powered, protected, and ready to go.

We accept all major credit cards, cash, and select mobile payment methods.

You can contact us by phone, email, or by visiting our facility. Check out our Contact Us page for more details.

Most data erasures are completed the same day, typically within 30–60 minutes. For bulk or business requests, processing times may vary.

A factory reset does not fully erase all data, and some information can still be recovered. Our certified data erasure process ensures 100% permanent deletion with no chance of recovery.

Once your device is wiped, you can choose to trade it in, sell it, or recycle it with confidence, knowing your data is permanently erased.

We accept both walk-ins and scheduled appointments. However, booking an appointment can help reduce wait times.

You can contact us by phone, email, or by visiting our facility. Check out our Contact Us page for more details.

We currently accept smartphones only from all major Canadian carriers.

Bring your device to a Cell Medics location, and we’ll evaluate it based on its condition and current market value.

Yes! Every device undergoes a 100% certified data wipe using industry-leading technology, ensuring compliance with ISO 27001 & PIPEDA.

Yes, we specialize in purchasing and repairing bulk orders of used devices and reselling them. If you have multiple devices to sell, contact us for more details.

You can contact us by phone, email, or by visiting our facility. Check out our Contact Us page for more details.